Deposit Policies

Property (Includes ROD & year-round packages)

Off-Peak

A valid credit card is required to confirm the booking with payment on check-in. A 1.15% credit card processing fee applies to the total transaction amount for payments made using Visa, Mastercard (Diners Club and American Express are not accepted). Upon check-in, we will require a security bond of $100 per room per stay. Please be aware that security bonds will be refunded upon check-out if no incidental spend has occurred (refunds subject to bank processing times). Additionally, any outstanding balances must be settled in full at the time of check-in.

Peak

The first nights’ accommodation will be charged upon submitting your booking with the balance processed 30 days prior to arrival to the card used. A 1.15% credit card processing fee applies to the total transaction amount for payments made using Visa, Mastercard (Diners Club and American Express are not accepted). Upon check-in, we will require a security bond of $100 per room per stay. Please be aware that security bonds will be refunded upon check-out if no incidental spend has occurred (refunds subject to bank processing times). Additionally, any outstanding balances must be settled in full at the time of check-in.

BAR/Campaigns

The full value of the accommodation or package will be charged upon submitting your booking. A 1.15% credit card processing fee applies to the total transaction amount for payments made using Visa, Mastercard (Diners Club and American Express are not accepted). Upon check-in, we will require a security bond of $100 per room per stay. Please be aware that security bonds will be refunded upon check-out if no incidental spend has occurred (refunds subject to bank processing times). Additionally, any outstanding balances must be settled in full at the time of check-in.

Changes to Booking Dates Afrer Arrival

Any alteration or cancellation of services after your holiday has commenced can incur penalties. There is no refund for unused dates / nights.

Reporting of Incidents

Any abnormal incidents including injuries, service problems or dissatisfaction must be reported to Reception during the event to allow us an opportunity to rectify the situation or provide assistance.

Cancellation Policies

Property (Includes ROD & year-round packages)

Cancellation policy varies based on the package and/or room rate selected. Refer to the package and/or room rate for details of the applicable cancellation details. If no specific cancellation policy is attached to a package or a room rate, the standard policy for all online bookings permits free cancellations up to 15 days prior to arrival (excludes Peak period, which is 30 days).

Early departures/decrease in length of stay is considered a cancellation and non-refundable.

Cancellations within 15 days (30 during peak periods) of arrival and no-shows (failure to check-in) incur a charge equal to the full value of the booking including enhancements.

Bookings cancelled due to inclement weather, illness or change of mind must be claimed through your travel insurance.

*Peak Periods include Easter, Spring and Christmas School Holidays.

BAR/Campaigns

Pre-paid rates and offers do not allow for any amendments. In the event of a cancellation no refunds apply.

Bookings cancelled due to inclement weather, illness or change of mind must be claimed through your travel insurance.

Check In / Check Out Times

Check in is after 2 pm on arrival date and check out is before 10am on departure date.