If you need anything during your stay, our friendly reception team is here to assist you. Available from 7:30am to 5:30pm, we're happy to help with any questions, requests, or information to ensure you have a smooth and enjoyable experience. Feel free to reach out – we’re here to make your stay as comfortable as possible!
Phone: + 61 7 4120 1600
Email: [email protected]
In preparation for your island getaway at K’gari Beach Resort, we've answered some of your most frequently asked questions...
Q: How do I make a booking?
A: Bookings can be made online or by phoning the Reservations Team on 1800 678 623.
Q: Why can't I find any availability at K’gari Beach Resort over the coming weeks?
A: Dates are selling fast year-round. If you are having trouble viewing resort availability, or securing your preferred travel dates, please contact our Reservations Team on 1800 678 623.
Q: I’m concerned about booking ahead for future travel – what are my options?
A: The "Book Now, Pay Later" rate allows for free cancellation or amendment up to 15 days prior to arrival.
Q: What are the accommodation options for families & travelling with children?
A: K’gari Beach Resort offers hotel rooms and self-contained apartments to suit 2 to 5 persons. We also offer a two-bedroom beach house with a sofa bed, which can accommodate up to 6 people.
Q: How do I get to K’gari Beach Resort?
A: K’gari Beach Resort is only accessible by 4WD. If guests do not have their own 4WD they should hire one from the mainland or arrange transfers with Fraser Island Taxi Service. Multi day tours with an overnight stay at K'gari Beach Resort can be booked with Reservations on 1800 678 623 or at K'gari Explorer Tours.
Q: Do I need to time my trip around tide times?
A: Driving on K’gari's 75 Mile Beach is subject to tides and the general rule is to make sure you are off the beach for two hours either side of the high tide. Tide times are available on the Bureau of Meteorology website. Make sure you type in Waddy Point for tide times on the eastern beach and Urangan for tide times on the western side.
Q: Do I need a permit to drive on K'gari?
A: Vehicle access and camping permits are required for all vehicles entering the island. Permits can be purchased online or at Queensland National Parks and Wildlife Service offices including Brisbane, Hervey Bay, Maryborough, Bundaberg and Rainbow Beach. The online link is also a great source of information about K'gari (Fraser Island) and includes info on the K'gari Great Walks, dingo safety in the national park, condition reports and general park alerts.
Q: What are the 4WD driving conditions?
A: Speed limits are 80km/h on the beach highways (which are gazetted highways and subject to Queensland laws) and either 35km/h or 20km/h on the inland tracks. Drivers need to be responsible and make themselves aware of the conditions before setting out. As per Queensland law, it is mandatory to wear seatbelts on K'gari (Fraser Island). The island's local police offers conduct random speed tests and random breath tests.
Q: What should I do in an emergency on K'gari?
A: In the event of an emergency please call 000. There is a Police Station at Eurong. First aid and emergency medical assistance can be obtained from the Queensland Parks and Wildlife Service ranger stations.
Q: Does my room have air conditioning?
A: All standard hotel rooms and apartments are fitted with ceiling fans but do not have air-conditioning. King hotel rooms and king apartments are air-conditioned. These rooms can be booked for an additional fee and are subject to availability.
Q: Does my hotel room come with a kitchen/cooking facility?
A: There are no cooking facilities in resort rooms, these are available in the 2-bedroom apartments only. We have free-to-use BBQs located next to the tennis courts for house guests with BBQ utensils available from reception.
Q: What time is check-in and check-out?
A: Check-in is from 02:00pm and check-out is at 10:00am. Reception is open 07:30am to 05:30pm daily with afterhours check-in available at McKenzie's restaurant.
Q: What dining options are available at the resort?
A: Our resort restaurant ‘McKenzie's on 75’ is open daily for breakfast, lunch and dinner.
We also have an on-site bakery offering Aussie favourites, including bread, sandwiches, meat pies, sausage rolls, sweet treats and more.
Alternatively, you can stock up on snacks & grocery essentials from our General Store.
Download the K'gari Beach Resort app for everything you need to know during your stay on K’gari’s remote east coast!
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